-- KYVL Westlib --
What error message is shown on the screen (get a screen print if possible)
If the status show that the proper Voyager server software is running, go to #2 below to find out if it is the Internet is down somewhere (click here to see a client/server diagram.)
If the server is down, contact the hub site IT help desk at (502)852-7997.
If you can't get to the system status web page (see above for URL,) try going to a web site (any.) If you can't get a web site, do #2 below
C:\>tracert 136.165.1.27
If you see "Trace complete" and this address show above the DOS prompt on the screen (click here to see an example,) that means the server is up. Otherwise,
record the IP or domain name above the line of a series *'s
For example:
C:\>tracert 136.165.1.27
Tracing route to minerva.louisville.edu [136.165.1.27]
over a maximum of 30 hops:1 254 ms 311 ms 383 ms isdn01.bb.louisville.edu [136.165.221.1]
2 240 ms * * *
If the IP is the same as your library or institution's range, contact your IT support personnel.
If the IP is beyond your library or institution's range, contact westlib hub site at (502)852-7997 to see if the server is down.
- What client it is on (Web, Windows or WebZ?)
- What module it is used (WebOPAC, OPAC, Cataloging, Circulation, Acquistion or others?)
- What database it is on (Database name shown on the screen?)
- What screen the problem occured (get a screen print if possible by pressing the <print screen/SysRq> key, then open MS Word or MS Paint and click Paste, from there you can either print or save it to a file.)
- Record steps how you got to the problem and sample(s) that caused the problem, for example, word(s) used for searching or record's used.
wl, 10/28/99; rev. 04/06/00